Question 1

IS A DEPOSIT REQUIRED?

Accepted Answer

No, a deposit is not required to book an appointment. However, if you cancel with less than 72 hours' notice, a fee of 50% of the event’s minimum spend will apply.

Question 2

IS THERE A MINIMUM?

Accepted Answer

Yes.  Minimum charges vary based on the size of your event with the lowest being $50 and the highest being $100/hr. For example, if you are booking for your own small family, and worried you won't need $50 worth of ice cream, just spread the word in your neighborhood.  Tell them what time the truck is coming, and as long as $50 worth of ice cream is sold in total, you won't owe anything more.  For appointments an hour or longer there is a $100 per hour minimum.  This means you need to buy $100 worth of ice cream, for each hour we stay.

Question 3

ARE THERE ANY MILEAGE FEES?

Accepted Answer

If your event is in Brown County, WI, there is not a mileage fee. If your event is outside of Brown County, WI, there is a $1 per mile travel charge from our headquarters in Green Bay (1940 Radisson Street Green Bay, WI 54302). For example, if your event is at Cherry Blossom Park in Door County (919 S Lansing Ave, Sturgeon Bay, WI 54235), your travel charge is $33. This location is 33 miles from Thibbys headquarters. We only charge mileage for one way, not round trip.

Question 4

DO YOU HAVE ANY DAIRY FREE ITEMS?

Accepted Answer

YES!  We have a number of dairy-free products available as well as other products for customers with common food allergies.  Take a look at our menu page. For your convenience, here are the dairy free options we offer: Icee Cherry, Icee Blue Raspberry, Giant Freeze Pops, Luigi's Italian Lemon Ice, Ninja Turtle, Pickle Pop, Sponge Bob, Strawberry Fruit Bar. Items may vary based on availability from our vendor.

Question 5

DO YOU OFFER NUT FREE ITEMS?

Accepted Answer

Yes, all of the Rich's brand items we sell are made in a nut free facility. Take a look at our menu.

Question 6

DO YOU OFFER GLUTEN-FREE ITEMS?

Accepted Answer

YES! Icee Blue Raspberry, Icee Cherry, Dove Bar - Vanilla/Milk Chocolate, Dove Vanilla-Almond-Milk Chocolate, Giant Freeze Pops, Luigi's Italian Lemon Ice, Magnum Double Caramel Bar, Ninja Turtle, Pickle Pop, Spongebob, Starburst Sorbet, Strawberry Fruit Bar, Vanilla Ice Cream Cup, Rich's Ice Cream Bar, Rich's Fudge Frenzy and Rich's Orange Dream Bar. Items may vary based on availability from our vendor.

Question 7

HOW MUCH DOES THE ICE CREAM COST?

Accepted Answer

Ice cream prices range from $2.00 to $4.50 each. We try to update the menu weekly with items that are out of stock.  The menu on the truck is always up to date.  When we arrive, everything you see on the side of the truck is currently available.

We can customize the menu to fit your budget. For example, if you'd like to only offer items $3.50 and below, we will ensure the menu on the truck reflects this.

Question 8

HOW LONG WILL YOU STAY?

Accepted Answer

The time we spend at the location depends on the number of people we are serving.  This means that we arrive at your location, serve your guests and leave.  Our booking page displays the times allotted for each size event. For example, we reserve 30 minutes for small events. If you'd like us to stay longer, please contact us.  Additional charge will apply.

Question 9

WHAT IF WE WANT YOU TO STAY LONGER?

Accepted Answer

If you would like us to attend an event for a specific amount of time, there is a minimum charge of $100 per hour.  That means if you book us to stay at your location for 2 hours, and we sell $175 worth of ice cream, you would be responsible for the flat fee of $200.  If we sell $200 worth of ice cream, you've met the minimum requirement.

Question 10

DO YOU REQUIRE ANY SPECIAL EQUIPMENT?

Accepted Answer

Yes, if an appointment is booked for more than one hour, we prefer having an available outlet so we can plug the ice cream truck in.  We have plenty of long cords. An outlet is preferred, but not required.

Question 11

DO YOU DELIVER?

Accepted Answer

Yes.  Simply book an appointment for a "Cooler Event".  Then look at the menu and send us your order via e-mail.  We will arrive at your location at the scheduled time and drop off your treats in bags.  There is a $35 minimum.

Question 12

WHAT IS THE BEST WAY TO BOOK AN APPOINTMENT?

Accepted Answer

The easiest way to book an appointment is through our website. Summer is our busiest season, making it challenging to answer calls or check emails while we're on the road. If you call, please leave a voicemail, and we’ll get back to you as soon as possible. If you prefer email, we’ll respond as soon as we can. In the meantime, our online booking system is always up to date, so you can check available days and times while you wait.

Question 13

DO YOU BOOK APPOINTMENTS BEFORE 8:00 AM OR AFTER 8:00 PM?

Accepted Answer

Yes, depending on availability, you may have to contact us direct to coordinate an after-hours booking.

Events booked before 8am or after 8pm will incur an additional $50 service fee per event.

Question 14

WHAT IF I CANCEL MY APPOINTMENT?

Accepted Answer

If you cancel with less than 72 hours' notice, a fee of 50% of the event’s minimum spend will apply.

FREQUENTLY ASKED QUESTIONS